Cancellation & Refund Policy
Please read our Cancellation & Refund Policy carefully to understand our procedures regarding order cancellations and refunds on Food Orbit.
1. Order Cancellation
- Orders can only be canceled before the restaurant starts preparing the food.
- Once an order is in progress, cancellation is not possible.
2. Refund Policy
- Refunds will be issued if:
- The restaurant cancels the order.
- The order is not delivered due to service failure.
- The delivered food is incorrect or significantly different from the order.
- Refund requests must be submitted within 24 hours of order completion.
3. Refund Process
- Approved refunds will be processed within 5-7 business days via the original payment method.
- Cash-on-delivery refunds may be credited to your Food Orbit wallet.
- For any refund or cancellation requests, please contact us at foodorbit04@gmail.com
